Privacy Policy

How we collect, use and protect your information

📅 Last updated: May 19, 2026

1. Introduction

Welcome to Little Angels Pet Clinic ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at ads.littleangelspetclinic.com or contact us for our veterinary services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

Information you provide to us:

  • Name and phone number when you fill our booking form
  • Email address when you contact us directly
  • Pet details (name, species, breed, age) when booking appointments
  • Your location/area in Chennai for home visit bookings

Information collected automatically:

  • Device type, browser and operating system
  • Pages visited and time spent on our website
  • IP address and general geographic location
  • Referring website or search query that led you to us
  • Google Analytics and Google Ads conversion data

3. How We Use Your Information

We use the information we collect to:

  • Confirm and manage your appointment bookings
  • Contact you via phone or WhatsApp to confirm slots
  • Send appointment reminders and follow-up care instructions
  • Improve our website and services based on usage patterns
  • Respond to your enquiries and customer service requests
  • Measure the effectiveness of our Google Ads campaigns
  • Comply with legal obligations

4. WhatsApp Communication

When you submit our booking form, your name, phone number and selected service are sent to our WhatsApp number (+91 9944840977) via a pre-filled message. By submitting the form, you consent to receiving WhatsApp messages from us for appointment confirmation and follow-up care.

We do not use WhatsApp data for any marketing purposes beyond confirming your appointment.

5. Google Analytics & Google Ads

We use Google Analytics and Google Ads (Google Tag Manager ID: GTM-TZKLT2JS) to understand how visitors use our website and to measure the performance of our advertising. These tools may collect:

  • Pages you visit and how long you stay
  • Whether you came from a Google Ad
  • Conversion events (form submissions, phone clicks)
  • Your approximate location (city level)

This data is anonymised and aggregated. We cannot identify you personally from this data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Google (for Analytics and Ads measurement purposes)
  • With our veterinary staff to fulfil your appointment
  • When required by law or to protect our legal rights

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Appointment records are typically retained for 2 years for follow-up care purposes. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of WhatsApp marketing communications
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@littleangelspetclinic.com or call +91 6374176096.

9. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and measure website performance. Cookies used include:

  • Google Analytics cookies (_ga, _gid) — track website usage
  • Google Ads cookies — track ad conversions
  • Session cookies — maintain your session while browsing

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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